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Medical Case Manager - day shifts

Esher, Surrey
£40,000 - £42,000
Closing date
17 May 2024

We are recruiting a Medical Case Manager to join our Healix - Government (HMG) Contracts team based in Esher.

Healix has been providing healthcare and risk management solutions to clients around the world since 1992, offering bespoke services to clients who want control over their health, travel and risk provision.

As a result we have an impressive list of clients – ranging from governments, broadcasters, NGOs to international corporations, major insurers and more.

We offer a welcoming, friendly and supportive working environment. At Healix, we truly believe that ‘our people’ are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential.

Reporting to the Operations Manager, the Medical Case Managers, along with the Assistance Coordinators, coordinate medical requirements and care plans for individuals and their dependants posted overseas, ensuring we provide care to the highest standard, within NHS guidelines.

We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch to discuss the further.


The role is diverse and may cover:

• Pre-posting screening assessments.

• Travel vaccination requirements.

• Medical advice, which may require liaising with one of our in-house GPs.

• Medical advice on current/on-going and specific treatment plans.

• Case Management from initial consultation to discharge.

• Care plans for pre-existing conditions, taking into account local facilities, nature of case and cost of care.

• Organisation of repatriation or evacuation, including patient care and travel/accommodation for dependants.

• Support through the management of repatriation requirements, whilst considering any limitations of travel for sick/injured individuals.

• Assess each case taking into account; medical need; local facilities; time remaining at post, age of patient, and cost of care along with Health and Welfare/NHS guidelines.

• Review of all medical reports received to ensure recommendations are access and a management care plan put in place, aligned with NHS guidelines.

• Arranging medical referrals, appointments and reviews, as necessary.


Medical Case Managers (RGNs) are required to hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.

We require basic IT skills along with excellent written and verbal communication skills the ability to work within a team environment as well as directly with clients, and be able to work independently in order to plan and manage their caseload.

Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.



All newly appointed Medical Case Managers go through a comprehensive induction training programme to ensure they are fully training and able to provide the level of service required and expected by our clients. Training includes; our in-house case management system (CMS), levels of cover, authorisation for treatment, costing and planning care plans and repatriation or evacuation procedures.


Hours/Shift patterns:

  • 4 shifts per week

  • Monday to Sunday

  • 9-hour shifts (plus half an hour lunch break)  between 8am and 10pm

  • Weekend shifts and late shifts can be worked from home.


There is an excellent range of benefits including a Private Medical Care Plan, Pension plan. For more information, please visit our website.




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