The patient voice, and the importance of the service user experience to help improve outcomes, will be the subject of a special discussion panel at Nursing Live.
Entitled The Power of Stories, the session will share the stories of patients, carers, parents, and service users, and will help to create a narrative of invaluable insights for all nursing staff. It will also encourage nurses to try and put themselves in the position of a patient, carer or service user, and appreciate the impact a nurse’s actions, reactions, and conversations, could have on someone in their care.
In addition, the panel will look to highlight how having more awareness of a service user’s perspective - and how making some small changes to the way a nurse interacts with them - could help transform their whole experience of treatment and rehabilitation.
Joining them will be Jenny Clarke, mother of actress Emilia Clark who suffered two life-threatening brain haemorrhages while working on the Game of Thrones television series.
Jenny, who in response to her daughter’s experience founded the brain injury rehabilitation charity SameYou with Emilia, said:
“At Nursing Live I will be speaking about an incredibly important topic, the role of the patient voice in healthcare. I will be discussing it from a mother’s perspective, outlining how nursing staff are key to trauma recovery.
“When Emilia and I were discussing launching our charity, SameYou for brain injury recovery, she confirmed that the single most important part of her own experience in acute care – and on her discharge from The National Hospital for Neurology and Neurosurgery – was the nurse who cared for her.
“She held my daughter’s hand to take away her anxiety, explained the complex processes, and managed her day-to-day care. This led to SameYou’s founding principle: we believe nurses are the key to the future of successful rehabilitation.”
The patient experience - and the vital role nurses play with regard to caring, consoling, and communicating with both patients and their loved ones - will also be central to Michael Rosen’s keynote presentation to Nursing Live delegates.
One of the country's best-loved authors, poets and broadcasters, Michael’s session, entitled The Power of Care and Kindness: My Experience of Nursing During Covid-19, will see him drawing on his near-fatal Covid experience which saw him placed in an induced coma on an ICU ward for 40 days.
He will also be reading from his Covid patient’s diary, which was kept updated by nursing staff during his stay in hospital, that was restored by the BBC’s Repair Shop team as part of a special edition of the show celebrating 75 years of the NHS earlier this year.
Michael said of his forthcoming appearance:
“Nursing Live will give me another opportunity to express my gratitude to thousands of nurses, face to face. I also can’t think of a sector more deserving of an event with a focus on personal well-being, not to mention getting a chance to step away from the pressures of work.”